Delivery

CZECH POST - HAND PACKAGE

Shipping cost: is determined by weight

The ordered product is delivered via the Czech Post and their service business package

Standard delivery within 2 working days

At the time of shipment, information is delivered to your email, incl. package delivery number

You can check where your package is located in the online system of the Czech Post here

In the event that the courier does not reach you at the given address, the consignment will be stored at the relevant post office, provided that information on the storage of the consignment will be entered in your mailbox. At the same time, you will receive an SMS and an email with information about not being reached at the given address

The package will be stored at the post office for collection for a maximum of 6 days

Please check the condition of the package when accepting the shipment, especially if it is not damaged in any way. If the shipment shows defects, unpack it only in the presence of the carrier. In case of any doubts, refuse to accept the shipment and inform us immediately so that we can arrange further action.

If you take over the shipment and find damage or loss of content later, we can no longer enter into a possible complaint procedure between you and the delivery company. If the shipment does not show any defects, the carrier is not obliged to wait for the shipment to open.

In the event that you take over the shipment and only after opening it find out that its contents are damaged, contact the Czech Post customer line at 840 111 244. Complaints of a damaged shipment can be made retroactively for up to 3 days.

CZECH POST - POST PACKAGE

Shipping cost: is determined by weight.

The consignment will not be delivered to your work or home, but to a selected branch of the Czech Post (you can choose from 2700 post offices)

You will be informed about the possibility of picking up the shipment by SMS or email

Do not go to the post office without this invitation, it may not be ready for collection yet

To pick up the shipment, you will need a code, which you will receive via SMS or e-mail

At the time of shipment, information is delivered to your email, incl. package delivery number

Please check the condition of the package when accepting the shipment, especially if it is not damaged in any way. If the shipment shows defects, unpack it only in the presence of the carrier. In case of any doubts, refuse to accept the shipment and inform us immediately so that we can arrange further action. If you take over the shipment and find damage or loss of content later, we can no longer enter into a possible complaint procedure between you and the delivery company.

In the event that you take over the shipment and only after opening it find out that its contents are damaged, contact the Czech Post customer line at 840 111 244. Complaints of a damaged shipment can be made retroactively for up to 3 days.

Standard delivery within 2 working days

CZECH POST - A PACKAGE ABROAD

Price for transport: is determined by weight and the relevant price group.

Want to know how much you will pay for your shipment? Use the shipment calculator.

The consignment will be delivered by the foreign post office only on condition that the recipient confirms the receipt.

The post office in the country of destination treats the consignment according to the sender's instructions. When returning the consignment to the sender, he shall state a note on the reason for which it was not delivered.

Delivery of a consignment or non-fulfillment of another post office obligation can be claimed at any post office within six months of submission. The post office will accept complaints only on condition that the complainant submits the original delivery receipt.

GLS - CZECH REPUBLIC

Shipping cost: is determined by weight

The ordered product is delivered via GLS

Standard delivery within 2 working days

At the time of shipment, information is delivered to your email, incl. package delivery number

You can check where your package is located in the GLS online system

Please check the condition of the package when accepting the shipment, especially if it is not damaged in any way. If the shipment shows defects, unpack it only in the presence of the carrier. In case of any doubts, refuse to accept the shipment and inform us immediately so that we can arrange further action.

If you take over the shipment and find damage or loss of content later, we can no longer enter into a possible complaint procedure between you and the delivery company. If the consignment does not show any defects, the carrier is not obliged to wait for the opening of the consignment.

GLS - INTERNATIONAL

Shipping cost: is determined by weight

The ordered product is delivered via dhl

At the time of shipment, information is delivered to your email, incl. package delivery number

You can verify where your package is located in the GLS online system.

Please check the condition of the package when accepting the shipment, especially if it is not damaged in any way. If the shipment shows defects, unpack it only in the presence of the carrier. In case of any doubts, refuse to accept the shipment and inform us immediately so that we can arrange the next steps.

If you take over the shipment and find damage or loss of content later, we can no longer enter into a possible complaint procedure between you and the delivery company. If the shipment does not show any defects, there is no carrier

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